<p>&nbsp;</p>
<h3><strong>1. Open the Brastel Remit app &nbsp; &nbsp; &nbsp; &nbsp;</strong></h3>
<p><img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/11528298/2517369cd0-c57411838b4105a26352.jpeg" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>
<h3>2. Tap Menu (3 horizontal bars located at the top left of the app)</h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/a88726c50d-b008376ebe42a53062ad.jpeg"></p>
<p>&nbsp;</p>
<h3><strong>3. Tap My Account</strong></h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/e6da2765c0-642a3443048671016485.jpeg"></p>
<p>&nbsp;</p>
<h3><strong><span data-sheets-formula-bar-text-style="font-size:13px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:normal;text-decoration-skip-ink:none;">4. &nbsp;Tap Profile</span></strong></h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/d22088f56b-b70ed65dbe3a3229a8c2.jpeg"></p>
<p>&nbsp;</p>
<h3><strong>5. &nbsp;In email, tap EDIT</strong></h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/3bdde3f73b-2a001a5efaa6898e0c8c.jpeg"></p>
<p>&nbsp;</p>
<h3><strong>6. Enter your PIN</strong></h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/be1ac44edb-b5c38ff1f4162e20583c.jpeg"></p>
<p>&nbsp;</p>
<h3><strong>7. Enter your NEW email address</strong></h3>
<p>&nbsp;</p>
<h3><strong>8. Tap Confirm &nbsp; &nbsp;</strong></h3>
<h3><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/e6d80205c9-9b1439540230b4899c2b.jpeg"></h3>
<h3><strong>9. Check the Verification Code sent to your new email</strong></h3>
<h3>&nbsp;</h3>
<h3><strong>10. E</strong>nter the Verification Code</h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/47ca7cb4dd-f645ffb2653f501d52cf.jpeg"></p>
<p>&nbsp;</p>
<h3><strong>11. Done! Your new email address has been registered</strong></h3>
<p><img src="https://cdn.livechat-files.com/api/file/kb/file/11528298/54b3f505f2-e6f158df46673e1cd1d1.jpeg"></p>
<p>&nbsp;</p>

 


1. OPEN THE BRASTEL REMIT APP        



 


2. TAP MENU (3 HORIZONTAL BARS LOCATED AT THE TOP LEFT OF THE APP)



 


3. TAP MY ACCOUNT



 


4.  TAP PROFILE



 


5.  IN EMAIL, TAP EDIT



 


6. ENTER YOUR PIN



 


7. ENTER YOUR NEW EMAIL ADDRESS

 


8. TAP CONFIRM    





9. CHECK THE VERIFICATION CODE SENT TO YOUR NEW EMAIL


 


10. ENTER THE VERIFICATION CODE



 


11. DONE! YOUR NEW EMAIL ADDRESS HAS BEEN REGISTERED



 

13. [APP]  	HOW TO CHANGE/UPDATE MY EMAIL ADDRESS	

OIZUMI OFFICE 

[APP] How can I print the remittance statement at Family Mart, Lawson or Poplar?

NAGOYA OFFICE

Does Brastel Remit offer the same service as a bank?

Will there be any charges for the recipient?

Can I change the remittance amount of a request I’ve already submitted?

Can I transfer money from overseas to Japan?

FAQ Nepal

How soon can I use the service after applying?

FAQ CIS + Ukraine Countries

OSAKA OFFICE

Is it safe to submit personal information to Brastel Remit?

[CLASSIC]  Are there any special services for Brastel Card users?

[CLASSIC] Where should I deposit the sending amount after placing the remittance request?

What happens when my sending amount is different from my deposited amount?

What exchange rate is used when calculating the currency?

[CLASSIC] Can I deposit the money into another account besides Mizuho bank for Easy Transfers?

Do I have to pay any fees to terminate my account before the 2 years? Can I reapply for the service?

OTA OFFICE

FAQ Bangladesh

FAQ Brazil

FAQ Thai

Is there any limit on the amount when making transfers with Brastel Remit?

How do I know the recipient received the money?

[CLASSIC] Is there a way to send money without placing an online remittance request every time?

How long will my account stay active if I don’t use the service for some time?

What are the required documents the recipient will have to present to collect the money?

[CLASSIC] I can’t access my account because I entered the wrong sign in information too many times

Is there any subscription fee or annual membership cost?

[APP] How can I print the remittance statement at 7-Eleven?

FAQ Latin 

FAQ Myanmar

FAQ Cambodia

FAQ Indonesia

FAQ Sri Lanka

What is Brastel Remit?

BRASTEL CORNER MITSUKAIDO

How to send money with Brastel Remit

How long will it take for the recipient to get the remittance?

Is Brastel Remit refundable?

What happens with the exchange rate if the remittance request is placed on a holiday?

[CLASSIC]  Can I use the Brastel Remit site from Mac OS?

Can the Brastel Remit account be used to save or withdraw money like a normal bank account?

Can I have more than one username/account?

I forgot my username/password. What should I do?

What is mobile wallet delivery?

[CLASSIC] I’m having issues placing a request after changing my address or name. What should I do?

FAQ Turkey 

TOKYO OFFICE

[APP] Can I download or share a remittance statement for my tax return?

Can anyone apply for the service?

[CLASSIC] Can I use the Brastel Remit site from a smartphone?

I didn't receive the email with the authentication code from Brastel yet, what should I do?

At what point does the exchange rate apply?

FAQ Philippines

FAQ INDIA

0.1. [APP] HOW TO DOWNLOAD THE APP ON iOS 

0.2. [APP] HOW TO DOWNLOAD THE APP ON ANDROID

1.1 [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH A DRIVER'S LICENSE - FOR JAPANESE NATIONALITY ONLY)	

1.2  [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH A MY NUMBER CARD - FOR JAPANESE NATIONALITY ONLY)	

1.3 [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH ZAIRYU CARD ON A NFC-ENABLED DEVICE)	

1.4 [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH ZAIRYU CARD ON A DEVICE WITHOUT NFC)        	

2. [APP] HOW TO SIGN IN TO THE APP

3.1 [APP] HOW TO ADD RECIPIENTS - BANK ACCOUNT

3.2 [APP] HOW TO ADD RECIPIENTS - AGENT COLLECT POINT

4. [APP] HOW TO SEND MONEY 

5.1. [APP] HOW TO DEPOSIT WITH A YUCHO CARD AT THE JAPAN POST BANK ATM


5.1.1 [APP] HOW TO DEPOSIT WITH A YUCHO CARD AT THE FAMILY MART (JAPAN POST COMPACT ATM)		


5.1.2 [APP] HOW TO DEPOSIT WITH A YUCHO CARD AT THE JAPAN POST BANK COUNTER

5.2.1 [APP] HOW TO TRANSFER FROM THE JAPAN POST BANK ATM WITH MY PERSONAL JAPAN POST BANK ACCOUNT

5.2.2 [APP] HOW TO TRANSFER FROM THE FAMILY MART (JAPAN POST COMPACT ATM) WITH MY PERSONAL JAPAN POST BANK ACCOUNT
 

5.2.3 [APP] HOW TO MAKE A BANK TRANSFER ONLINE FROM MY JAPAN POST BANK ACCOUNT


5.2.4 [APP] HOW TO MAKE A BANK TRANSFER FROM OTHER BANKS (OTHER THAN JAPAN POST BANK)


13. [APP] HOW TO CHANGE/UPDATE MY EMAIL ADDRESS

1. Open the Brastel Remit app

2. Tap Menu (3 horizontal bars located at the top left of the app)

3. Tap My Account

4. Tap Profile

5. In email, tap EDIT

6. Enter your PIN

7. Enter your NEW email address

8. Tap Confirm

9. Check the Verification Code sent to your new email

10. Enter the Verification Code

11. Done! Your new email address has been registered