Help Center1. Open the Brastel Remit app and tap CREATE AN ACCOUNT
2. Agree to the Terms and Conditions by ticking the checkboxes and tap NEXT
3. Enter your email address twice and your password twice and tap Confirm
IMPORTANT: STORE YOUR PASSWORD
4. Enter the “verification code” you received by email
5. In the “Your email has been verified“ screen, tap NEXT
6. Select Non-Japanese as your nationality
7. Read the information and tap NEXT
8. Enter your Zairyu Card number and tap NEXT
9. Read the instructions to scan the NFC chip of your Zairyu Card by tapping START
NFC reader: In order for the NFC reader to detect the ID, you MUST hold the ID against the NFC reader of the device and keep it there until successfully read (it might take a few minutes).
※You should hold the ID in your palm rather than placing it on the table.
10. Tap NEXT
11. Read the information and tap NEXT
12. Read the instructions and tap TAKE PHOTO to take a photo of the back side of your Zairyu Card
12.1. Align the back of your Zairyu Card within the frame
13. Confirm that the photo is not blurred, nor with flash glare or cut off, and tap NEXT. To retake the photo, tap CHANGE PHOTO
14. Tap TAKE PHOTO to take a photo of your face
15. The photo will be taken automatically when your face is correctly aligned and in focus
16. Confirm that the photo is not blurred, nor cut off, and tap NEXT. To retake the photo, tap CHANGE PHOTO
17. Select your occupation and enter your telephone number. If you have a promotion code, enter it and then tap NEXT
18. Setup a 4-digit PIN Number. Tap NEXT
IMPORTANT: STORE YOUR PIN
19. Review the information and tick the acknowledgement checkbox.
Tap SUBMIT REGISTRATION
20. Done! You will receive a message on your app once your account registration has been approved (in approximately 1 to 3 business days) IMPORTANT: If your account registration has not been approved within the given timeframe, check your notifications on the bell icon located on the top right corner of the app, and follow the instructions provided.
