<h3><strong>1. Open the Brastel Remit app</strong></h3>
<p>&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/11528298/3ec0342a97-5a67e31ee3b8f4472a43.jpeg" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>
<h3><strong>2. Tap Menu (3 horizontal bars located at the top left of the app)</strong></h3>
<p>&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/11528298/089c20755a-5b42055c2b87f8d18804.jpeg" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>
<h3><strong>3. Tap "How to add money"</strong></h3>
<p>&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/11528298/f891a620b6-6e2b103a31adbec0de4b.png" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>
<h3>&nbsp;<strong>4. Tap "Brastel Yucho card"</strong></h3>
<p>&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/11528298/539e454dbb-af4a8a65cbf5b045337d.png" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>
<h3>&nbsp;<strong>5. Select JAPAN POST COMPACT ATM (Family Mart)</strong></h3>
<p>&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/11528298/f9d237a494-83e1894c067dd9d10244.jpeg" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>
<h3><strong>6. Follow the instructions below step by step</strong></h3>
<p>&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/11528298/1571e306b2-32499e2c72e60a58626e.jpeg" style="float: none; height: undefined; width: undefined;"></p>
<p>&nbsp;</p>

1. OPEN THE BRASTEL REMIT APP

 



 


2. TAP MENU (3 HORIZONTAL BARS LOCATED AT THE TOP LEFT OF THE APP)

 



 


3. TAP "HOW TO ADD MONEY"

 



 


 4. TAP "BRASTEL YUCHO CARD"

 



 


 5. SELECT JAPAN POST COMPACT ATM (FAMILY MART)

 



 


6. FOLLOW THE INSTRUCTIONS BELOW STEP BY STEP

 



 

5.1.1 [APP] HOW TO DEPOSIT WITH A YUCHO CARD AT THE FAMILY MART (JAPAN POST COMPACT ATM)		


OIZUMI OFFICE 

[APP] How can I print the remittance statement at Family Mart, Lawson or Poplar?

NAGOYA OFFICE

Does Brastel Remit offer the same service as a bank?

Will there be any charges for the recipient?

Can I change the remittance amount of a request I’ve already submitted?

Can I transfer money from overseas to Japan?

FAQ Nepal

How soon can I use the service after applying?

FAQ CIS + Ukraine Countries

OSAKA OFFICE

Is it safe to submit personal information to Brastel Remit?

[CLASSIC]  Are there any special services for Brastel Card users?

[CLASSIC] Where should I deposit the sending amount after placing the remittance request?

What happens when my sending amount is different from my deposited amount?

What exchange rate is used when calculating the currency?

[CLASSIC] Can I deposit the money into another account besides Mizuho bank for Easy Transfers?

Do I have to pay any fees to terminate my account before the 2 years? Can I reapply for the service?

OTA OFFICE

FAQ Bangladesh

FAQ Brazil

FAQ Thai

Is there any limit on the amount when making transfers with Brastel Remit?

How do I know the recipient received the money?

[CLASSIC] Is there a way to send money without placing an online remittance request every time?

How long will my account stay active if I don’t use the service for some time?

What are the required documents the recipient will have to present to collect the money?

[CLASSIC] I can’t access my account because I entered the wrong sign in information too many times

Is there any subscription fee or annual membership cost?

[APP] How can I print the remittance statement at 7-Eleven?

FAQ Latin 

FAQ Myanmar

FAQ Cambodia

FAQ Indonesia

FAQ Sri Lanka

What is Brastel Remit?

BRASTEL CORNER MITSUKAIDO

How to send money with Brastel Remit

How long will it take for the recipient to get the remittance?

Is Brastel Remit refundable?

What happens with the exchange rate if the remittance request is placed on a holiday?

[CLASSIC]  Can I use the Brastel Remit site from Mac OS?

Can the Brastel Remit account be used to save or withdraw money like a normal bank account?

Can I have more than one username/account?

I forgot my username/password. What should I do?

What is mobile wallet delivery?

[CLASSIC] I’m having issues placing a request after changing my address or name. What should I do?

FAQ Turkey 

TOKYO OFFICE

[APP] Can I download or share a remittance statement for my tax return?

Can anyone apply for the service?

[CLASSIC] Can I use the Brastel Remit site from a smartphone?

I didn't receive the email with the authentication code from Brastel yet, what should I do?

At what point does the exchange rate apply?

FAQ Philippines

FAQ INDIA

0.1. [APP] HOW TO DOWNLOAD THE APP ON iOS 

0.2. [APP] HOW TO DOWNLOAD THE APP ON ANDROID

1.1 [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH A DRIVER'S LICENSE - FOR JAPANESE NATIONALITY ONLY)	

1.2  [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH A MY NUMBER CARD - FOR JAPANESE NATIONALITY ONLY)	

1.3 [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH ZAIRYU CARD ON A NFC-ENABLED DEVICE)	

1.4 [APP] HOW TO SIGN UP FOR BRASTEL REMIT APP (WITH ZAIRYU CARD ON A DEVICE WITHOUT NFC)        	

2. [APP] HOW TO SIGN IN TO THE APP

3.1 [APP] HOW TO ADD RECIPIENTS - BANK ACCOUNT

3.2 [APP] HOW TO ADD RECIPIENTS - AGENT COLLECT POINT

4. [APP] HOW TO SEND MONEY 

5.1. [APP] HOW TO DEPOSIT WITH A YUCHO CARD AT THE JAPAN POST BANK ATM


5.1.2 [APP] HOW TO DEPOSIT WITH A YUCHO CARD AT THE JAPAN POST BANK COUNTER

5.2.1 [APP] HOW TO TRANSFER FROM THE JAPAN POST BANK ATM WITH MY PERSONAL JAPAN POST BANK ACCOUNT

5.2.2 [APP] HOW TO TRANSFER FROM THE FAMILY MART (JAPAN POST COMPACT ATM) WITH MY PERSONAL JAPAN POST BANK ACCOUNT
 

5.2.3 [APP] HOW TO MAKE A BANK TRANSFER ONLINE FROM MY JAPAN POST BANK ACCOUNT


5.2.4 [APP] HOW TO MAKE A BANK TRANSFER FROM OTHER BANKS (OTHER THAN JAPAN POST BANK)


5.3.1 [APP] HOW TO DEPOSIT AT THE JAPAN POST BANK WITHOUT A BANK ACCOUNT 


5.3.2 [APP] HOW TO DEPOSIT FROM MIZUHO BANK WITHOUT A BANK ACCOUNT


5.3.3 [APP] HOW TO DEPOSIT FROM MITSUBISHI UFJ WITHOUT A BANK ACCOUNT


5.3.4 [APP] HOW TO DEPOSIT FROM RESONA BANK WITHOUT A BANK ACCOUNT


5.3.5 [APP] HOW TO DEPOSIT FROM SMBC WITHOUT A BANK ACCOUNT


5.3.6 [APP] HOW TO DEPOSIT FROM OTHER BANKS WITHOUT A BANK ACCOUNT


6.1. [APP] HOW TO REGISTER THE PROMO CODE

6.2. [APP] HOW TO INVITE FRIENDS

7. [APP] HOW TO PRINT/SHARE A REMITTANCE STATEMENT

8. [APP] FORGOT MY PASSWORD 


9. [APP] HOW TO REQUEST A REFUND

10.1. [APP] HOW TO CHANGE YOUR ADDRESS

10.2. [APP] HOW TO CHANGE YOUR TELEPHONE NUMBER

11.1. [APP] HOW TO CHANGE YOUR RECIPIENT NAME

11.2. [APP] HOW TO CHANGE THE RECIPIENT BANK ACCOUNT DETAILS

12. [APP]  	 FORGOT MY PIN

13. [APP]  	HOW TO CHANGE/UPDATE MY EMAIL ADDRESS	

14. [APP] HOW TO UPDATE MY ID	

15. [APP] HOW TO REQUEST THE BRASTEL REMIT CARD

16. [APP] HOW TO REQUEST THE BRASTEL YUCHO CARD	

17. [APP] HOW TO DEPOSIT WITH THE BRASTEL REMIT CARD AT THE JAPAN POST BANK ATM

04 English

Brastel Remit - HELP CENTER -  Q&A