Help CenterFREQUENTLY ASKED QUESTIONS
1 - How long will it take for the recipient to get the remittance?
• Bank account deposit: around 1 - 3 business days.
2 - How much money can I send per transaction?
|
Min. remittance amount per transaction |
¥1.000 |
|
Max. remittance amount per transaction |
¥800.000 |
|
Max. remittance amount a day |
¥1.000.000 |
We may contact the customer in case of large amounts/frequent remittances to confirm further details regarding the nature of the remittance. There will be cases that additional documents may be required.
3 - How much is the transfer fee to Brazil?
|
Transfer Amount |
Transfer Fee |
|
From ¥1.000 to ¥30.000 |
¥880 |
|
From ¥30.001 to ¥300.000 |
¥1.480 |
|
From ¥300.001 to ¥800.000 |
¥1.680 |
4 - Does the recipient have to pay any additional fee?
No, we don’t charge any fees for delivery.
5 - At what point does the exchange rate apply?
The rate will be applied on the day and time the remittance request is processed. Please note that the exchange rate shown at the time the remittance request is placed is only for reference and may differ from the actual exchange rate.
6 - Can I send money to my own bank account in Brazil?
Yes, you can.
7 - Can I transfer money from other countries to Japan?
Please contact our Customer Service.
8 - Can I receive a transaction report for tax procedures?
Yes, you can print or share your Remittance Statement from the app.
Go to Menu > Transaction History > Print a Remittance Statement.
9 - Can I register more than one recipient?
Yes, it is possible to register more than one recipient.
You can also change or update your recipient’s information at any time through the app.
10 - Can my recipient in Brazil receive the money in US Dollar?
No. Remittances to Brazil can only be credited in Brazilian Real.
11 - How do I know the remittance has been processed?
The status of your transaction will be “sending”. That means we are processing your request.
LIST OF BANKS IN BRAZIL (As of 2022/01/18)
|
• 001 - BANCO DO BRASIL • 003 - BANCO DA AMAZONIA • 004 - BANCO DO NORDESTE DO BRASIL • 021 - BANESTES S.A. BANCO DO ESTADO DO ESPIRITO SANTO • 024 - BANCO BANDEPE • 025 - BANCO ALFA • 033 - BANCO SANTANDER (BRASIL) • 037 - BANCO DO ESTADO DO PARA • 041 - BANCO DO ESTADO DO RIO GRANDE DO SUL • 047 - BANCO DO ESTADO DE SERGIPE • 069 - BANCO CREFISA S.A. • 070 - BRB - BANCO DE BRASILIA • 074 - BANCO J. SAFRA. • 075 - BANCO ABN AMRO • 077 - BANCO INTERMEDIUM • 082-5 - BANCO TOPAZIO • 084 - UNIPRIME • 085 - COOPERATIVA CENTRAL DE CRÉDITO URBANO - CECRED • 095 - BANCO CONFIDENCE DE CAMBIO S.A. • 099 - UNIPRIME CENTRAL • 104 - CAIXA ECONOMICA FEDERAL • 107 - BANCO BBM • 121 - BANCO GERADOR • 208 - BANCO BTG PACTUAL • 212 - BANCO ORIGINAL • 218 - BANCO BONSUCESSO • 224 - BANCO FIBRA • 237 - BANCO BRADESCO • 243 - BANCO MAXIMA • 246 - BANCO ABC BRASIL • 250 - BCV - BANCO DE CRÉDITO E VAREJO S.A. • 254 - PARANA BANCO • 260 - NUBANK • 263 - BANCO CACIQUE |
• 265 - BANCO FATOR • 318 - BANCO BMG • 320 - BANCO INDUSTRIAL E COMERCIAL • 341 - ITAU UNIBANCO • 366 - BANCO SOCIETE GENERALE BRASIL • 389 - BANCO MERCANTIL DO BRASIL • 399 - HSBC BANK BRASIL - BANCO MULTIPLO • 422 - BANCO SAFRA • 456 - BANCO DE TOKYO-MITSUBISHI UFJ BRASIL S.A. • 487 - DEUTSCHE BANK S.A. - BANCO ALEMAO • 488 - JPMORGAN CHASE BANK • 492 - ING BANK N.V. • 505 - BANCO CREDIT SUISSE (BRASIL) • 600 - BANCO LUSO BRASILEIRO • 604 - BANCO INDUSTRIAL DO BRASIL • 611 - BANCO PAULISTA • 623 - BANCO PANAMERICANO • 633 - BANCO RENDIMENTO • 637 - BANCO SOFISA • 643 - BANCO PINE • 653 - BANCO INDUSVAL • 654 - BANCO RENNER • 655 - BANCO VOTORANTIM • 707 - BANCO DAYCOVAL • 719 - BANCO BANIF • 721 - BANCO CREDIBEL • 738 - BANCO MORADA • 741 - BANCO RIBEIRAO PRETO • 745 - BANCO CITIBANK • 748 - BANCO COOPERATIVO SICREDI • 755 - BANK OF AMERICA MERRILL LYNCH BANCO MULTIPLO • 756 - BANCO COOPERATIVO DO BRASIL - BANCOOB • 971 - KUMARI BANK • M08 - BANCO CITICARD |
Brastel Remit Customer Service:
Toll-free: 0120-983-891 (1#) • From mobile phones: 050-6860-2801
Mon. - Fri.: 9:30 to 18:30 / Sat.: 10:00 to 18:00 • Closed on Sundays and national holidays.
WhatsApp: 080-3124-2845 • LINE ID: brastel_latino • Facebook: Brastel Português
FAQ 0104 -2025/03/10