Help Center1. What countries can I send money from Japan to?
Please check the full list in the app: Menu > Fees, Limits and Delivery Times. From the countries of Eastern Europe, Central Asia and The Caucasus Regions: Armenia, Georgia, Kyrgyzstan, Lithuania, Moldova, Romania, Ukraine, Uzbekistan.
2. Can I send money from Russia, Ukraine etc. to Japan?
No.
3. Does the beneficiary have to pay anything?
No.
4. Where can a beneficiary get money? In what currency?
Beneficiary can do cash pickup at one of the below payment system locations:
5. How much money can I send at once? What limitations/restrictions do you have?
We may contact the customer in case of large amounts/frequent remittances to confirm further details regarding the nature of the remittance. There will be cases in that additional documents may be required.
6. Can I send money to a bank account?
No.
7. Can I send money to a juridical customer?
No.
8. How fast can the beneficiary get money?
Usually within 15 min - 3 hrs. But when sending through the Contact payment system there might be delays up to 24 hours.
It is also possible to check the status of transfer online for below payment systems:
Contact: https://www.contact-sys.com/transfer-check
RIA: https://www.riamoneytransfer.com/us/en/track-money-transfer
If the money was not picked up within 10 days after the transaction the money will be returned to your BALANCE.
You can resend the money again.
9. What is the remittance fee?
Bank transfer fees are not included. The bank fee is 125 yen (when deposit amount is less than 49,999 yen) or 345 yen
(when the deposit amount is over 50,000 yen) via ATM.
10. What is the currency rate? How does it apply?
The currency rate changes daily. It applies on the day and time the transaction is processed.
The currency rate stated on the web or app is only for your information and it may be different from the actual one.
11. What currency can I send money in?
We accept deposits only in yen.
12. How can I deposit money via the app with a deposit card?
Deposit the money in the nearest bank branch, or FamilyMart via Yucho deposit card. Read instructions how to deposit in the app menu > Deposit Instructions > Yucho Card. Once the money is on the app balance please create a request.
13. How can I deposit money via the app by online banking or cash card?
Deposit the money in the nearest bank branch with the cash card or via online banking. Please use your own deposit code provided in the instructions how to deposit in the app menu > Deposit Instructions > Bank Transfer. Once the money is on the balance please create a request.
14. How can I deposit money via the app without any bank account?
Deposit the money in cash in the nearest bank branch ATM or counter. Please use your own deposit code provided in the instructions how to deposit in the app menu > Deposit Instructions > No Bank Account. Once the money is on the balance please create a request.
15. How can I check if the money was sent successfully? Where to check the reference number?
After the transaction status changes from “processing” to “sending” it is possible to provide the beneficiary with a reference number.
This number can be checked and shared directly from the app > transaction history > transfers.
16. What documents does the beneficiary need to show when cashing the money?
The beneficiary has to show his ID (passport) and a reference number. He also should name the payment system he is expecting the money to be delivered with Contact Payment System, Golden Crown or RIA Money Service.
17. Is it possible to get a Transaction History Summary Statement for tax declaration?
Yes, you can print or share your Remittance Statement from the app. Go to Menu > Transaction History > Print a Remittance Statement.
18. Is it possible to correct the amount of money or beneficiary name after the transaction is complete in case of a mistake?
Yes. Please amend/cancel the transaction.
19. How to cancel a transaction?
Please contact CS. After the procedure is complete the money will be returned to your app balance. You can do a new request.
If you want to receive the money back to your bank account, please request a refund from the app menu My Account > Refund.
For a refund you will need to pay 750 yen fee including bank transfer fees.
Brastel Remit Customer Service
Toll-free: 0120-983-893 • From mobile phones: 03-6869-4853
Mon. - Fri: 09:30 to 18:30 / Sat.: 10:00 to 18:00
Closed on Sundays and national holidays.
Viber / Line / What’sApp 080-3124-2845
FAQ 0904 20241121