FAQ Indonesia

1. How long will it take for the recipient to get the remittance?
   ●　Bank account deposit: around 1 - 3 hours* 
          * depending on the circumstances it might take up to 3 business days
   ●　Mobile wallet / E-Wallet: Immediately**
          **It may take longer depending on the sending amount and/or destination                         receiving time.

2. How much money can I send per transaction?

We may contact the customer in case of large amounts/frequent remittances to confirm further details regarding the nature of the remittance. There will be cases in that additional documents may be required. 

3. How much is the transfer fee to Indonesia?

4. Does the recipient have to pay any additional fee?
No, we don’t charge any fees for delivery.

5. At what point does the exchange rate apply? 
The rate will be applied on the day and time the remittance request is processed.
Please note that the exchange rate shown at the time the remittance request is placed is only for reference and may differ from the actual exchange rate.  

6. Can I send money to my own bank account in Indonesia?
Yes, you can.

7. Can I transfer money from other countries to Japan?
No. Currently our service is only available to transfer money from Japan to overseas.

8. Can I receive a transaction report for tax procedures?   
Yes, you can print or share your Remittance Statement from the app. Go to Menu > Transaction History > Print a Remittance Statement.

9. Is Brastel Remit refundable?
Normally we do not cancel confirmed transactions, but refunds can be made in special circumstances. 
To request a refund go to Menu > My Account > Refund.
Note that you will need to pay a flat fee of ￥750.

10. How to cancel a transaction?
Most transactions may not be able to be canceled. For more information, please contact our Customer Service to check if your transaction can be canceled. If possible, the transaction will be canceled and the money will be returned to your app balance. You can make a new transaction, or if you want to receive the money-back to your bank account, you can request a refund from the app. Go to Menu > My Account > Refund.
You will need to pay a flat fee of ￥750

11. Can I register more than one recipient?
Yes, it is possible to register more than one recipient.
You can also change or update your recipient’s information at anytime through the app.

12. Can I use remaining balance in my account for my next transaction ?
Yes, you can.

13. How can I deposit the money I want to send?
Using your Deposit Card, go to the nearest Japan Post Bank or some FamilyMart convenience stores (with Japan Post ATM) and deposit the money in the ATM. Follow the instruction in the app: Menu > How to add money

14. How do I know the money has been processed?
The status of your transaction will be “sending”. That means we are processing your request.

LIST OF BANKS IN INDONESIA (As of 2025/10/27)

• AGLOMAS
• AGRONIAGA
• AKITA
• ALFINDO
• AMERICAN EXPRESS
• ANK
• ANZ PANIN
• ARTHA GRAHA
• BANGKOK BANK PCL
• BANK ANTAR DAERAH
• BANK DKI
• BANK DKI SYARIAH
• BANK INDEX
• Bank Jago (Ex Bank Artos)
• BANK KEB HANA INDONESIA
• BANK MEGA
• BANK NAGARI
• BANK NATIONAL NOBU
• Bank Neo Commerce(ex YUDHA BHAKTI)
• BANK OF AMERICA
• BANK OF CHINA
• BANK OF TOKYO MITSUBISHI
• BANK RIAU
• BANK SINARMAS
• BANK SULUTGO
• BANK SYARIAH BUKOPIN
• BANK SYARIAH INDONESIA
•BANK UOB INDONESIA
• BANK WOORI SAUDARA
• BCA
• BISNIS
• BNI
• BNP LIPPO INDONESIA
• BPD ACEH
• BPD BALI
• BPD BENGKULU
• BPD DIY
• BPD JABAR
• BPD JABAR SYARIAH
• BPD JAMBI
• BPD JATENG
• BPD JATIM
• BPD KALBAR
• BPD KALBAR SYARIAH
• BPD KALSEL
• BPD KALSEL SYARIAH
• BPD KALTENG
• BPD KALTIM
• BPD LAMPUNG
• BPD MALUKU
• BPD NTB
• BPD NTT
• BPD PAPUA
• BPD SULSEL
• BPD SULTENG
• BPD SULTENG
• BPD SULTRA
• BPD SUMSEL
• BPD SUMUT
• BPD SUMUT SYARIAH
• BRI
• BTN
• BTN SYARIAH
• BTPN SYARIAH
• BUKOPIN SYARIAH
• BUMI ARTA
• BUMIPUTERA
• CAPITAL INDONESIA
• CENTRATAMA NASIONAL
• CENTURY
• CHINATRUST INDONESIA
• CITIBANK
• COMMONWEALTH
• DANAMON
• DANAMON SYARIAH
• DBS INDONESIA
• DEACTIVE BANK 3
• DEUTSCHE BANK
• DIPO INTERNATIONAL
• EKONOMI
• EKSKUTIF
• EKSPOR INDONESI
• FAMA INTERNATIONAL
• FINCONESIA
• GANESHA
• HAGABANK INDONESIA
• HAGAKITA
• HALIM
• HARDA INTERNASIONAL
• HARFA
• HSBC
• IFI
• IFI SYARIAH
• INA PERDANA
• INDOMONEX
• JASA ARTA
• JASA JAKARTA
• JP MORGAN CHASE
• KB BUKOPIN
• KESAWAN
• KOREA EXCHANGE
• LIMAN
• MANDIRI
• MASPION
• MAYAPADA
• MAYBANK
• MAYORA
• MESTIKA DHARMA
• METRO EKSPRESS
• MITRANIAGA
• MIZUHO INDONESIA
• MUAMALAT
• MULTICOR
• NIAGA
• NIAGA SYARIAH
• NUSANTARA PARAHYANGAN
• OCBC NISP
• PANIN
• PERMATA SYARIAH
• PRIMA MASTER
• PURBA DANARTA
• RABOBANK INDONESIA
• RESONA PERDANIA
• ROYAL INDONESIA
• SEABANK INDONESIA (ex BANK KESEJAHTERAAN EKONOMI)
• SHINTA
• SINAR HARAPAN BALI
• SMBC INDONESIA
• SRI PARTA KP
• STANDARD CHARTERED
• SWADESI
• SWAGUNA
• SYARIAH MEGA
• UFJ INDONESIA
• UIB
• VICTORIA
• WINDU KENTJANA

LIST OF E-WALLET / MOBILE WALLET IN INDONESIA (As of 2025/10/27)

• AstraPay
• DANA
• GoPay
• IMkas
• LinkAja
• OVO
• Paytren
• ShopeePay

Brastel Remit Customer Service:

Toll-free: 0120-983-891 (16#) • From mobile phones: 050-6860-2816
Mon. - Fri: 9:30 to 18:30 / Sat.: 10:00 to 18:00 • Closed on Sundays and national holidays.
Facebook: Brastel Indonesia (https://www.facebook.com/brastel.indonesia/) • What’sApp +62 811-8959-493 

FAQ 1604 20251027