Help Center1. What is the current rate for remittance to Nepal?
Please visit our Facebook page brastelnepal to find the current rate for Nepal.
2. At what point does the exchange rate apply?
The rate will be applied on the day and time the remittance request is processed. Please note that the exchange rate shown at the time the remittance request is placed is only for reference and may differ from the actual exchange rate.
3.How long will it take for the recipient to get the remittance?
- Bank account deposit: around 1 - 3 working days
- Agent collect point: instantly (depending on the circumstances it might take up to 3 hours).
4. How much is the transfer fee to Nepal?
5. How much money can I send per transaction?
We may contact the customer in case of large amounts/frequent remittances to confirm further details regarding the nature of the remittance. There will be cases in that additional documents may be required.
6. Can I send money to any bank accounts in Nepal?
You can only send money to accounts of the banks listed in our app.
7. I can not find my bank branch in the system. What should I do?
You can request to add the bank branch through the app. Go to Home > Add Recipient
Start registering the information and click Branch not listed? Your request will be processed within 1 to 3 business days
8. Can I transfer money from other countries to Japan?
No. Currently our service is only available to transfer money from Japan to overseas.
9. How do I know the money has been processed?
The status of your transaction will be “sending”. That means we are processing your request.
10. Can I register more than one recipient?
Yes, it is possible to register more than one recipient.
You can also change or update your recipient’s information at any time through the app.
11. Do I need a Brastel Remit deposit Card to send money? How do I make one?
No, you don’t need a card to send money, however cards make the sending process easier.
Once you have registered with us we will send you a Yucho deposit card to your registered address.
12. Can I receive a transaction report for tax procedures?
Yes, you can print or share your Remittance Statement from the app.
Go to Menu > Transaction History > Print a Remittance Statement.
13. When do I need to provide the Income Source Documents? What are the documents needed?
According to the rule set by Nepal Rastra Bank, if a bank account receives Rs.10 lakhs or more from one or many sources in a day then the sender has to provide the income source documents to the destination bank.
Required documents are a copy the sender’s passport (showing the personal details), a copy of Residence card (both sides) and bank passbook (showing the name and transaction details).
14. Will my membership be cancelled if I don’t send money for a long time ?
Yes, if there is no activity in the customer’s account for 2 years then the account will be terminated.
15. Where are your offices located?
Please visit our website: https://brastelremit.jp/eng/counter to find the address of our office and our representatives.
16. Where in Nepal can I collect the money sent as an Agent collection?
You can collect cash from the banks linked to our agents (CG Money Remit and Nabil Remit) in Nepal and also from small remittance shops that have these two remit services.
17. Is Brastel Remit refundable?
Normally we do not cancel confirmed transactions, but refunds can be made in special circumstances.
To request a refund go to Menu > My Account > Refund.
Note that you will need to pay a flat fee of ￥750.
LIST OF BANKS IN NEPAL (As of 2021/07/12)
- AGRICULTURE DEVELOPMENT BANK LTD
- BANK OF KATHMANDU LTD
- CENTRAL FINANCE LTD
- CENTURY COMMERCIAL BANK LTD
- CITIZENS BANK INTERNATIONAL LTD
- CIVIL BANK LTD
- EVEREST BANK LTD
- EXCEL DEVELOPMENT BANK
- GARIMA BIKAS BANK
- GLOBAL IME BANK LTD
- GURKHAS FINANCE
- HIMALAYAN BANK LTD
- ICFC FINANCE LTD
- JANAKI FINANCE COMPANY LTD
- JYOTI BIKAS BANK
- KAMANA SEWA BIKAS BANK
- KUMARI BANK LTD
- LAXMI BANK LTD
- LUMBINI BIKAS BANK
- MACHHAPUCHCHHRE BANK LTD
- MAHALAXMI BIKAS BANK
- MEGA BANK NEPAL LIMITED
- MITERI DEVELOPMENT BANK
- MUKTINATH BIKAS BANK
- NABIL BANK LTD
- NEPAL BANGLADESH BANK LTD
- NEPAL BANK LIMITED
- NEPAL CREDIT AND COMMERCE BANK LTD (NCC BANK)
- NEPAL FINANCE LTD
- NEPAL INVESTMENT BANK LTD
- NEPAL SBI BANK LTD
- NIC ASIA BANK LTD
- NMB BANK LTD
- POKHARA FINANCE LIMITED.
- PRABHU BANK LTD
- PRIME COMMERCIAL BANK
- RASTRIYA BANIJYA BANK LTD
- RELIANCE FINANCE LTD
- SANIMA BANK LTD
- SAPTAKOSHI DEVELOPMENT BANK
- SHANGRILA DEVELOPMENT BANK
- SHINE RESUNGA DEVELOPMENT BANK LTD
- SIDDHARTHA BANK LTD
- SINDHU BIKASH BANK LTD
- STANDARD CHARTERED BANK NEPAL LTD
- SUNRISE BANK LTD Brastel Remit Customer Service
Toll-free: 0120-983-896 • From mobile phones: 03-6869-4856
Mon. - Fri: 9:30 to 18:30 / Sat.: 10:00 to 18:00 • Closed on Sundays and national holidays.
Facebook: BrastelNepal (https://www.facebook.com/BrastelNepal/)
FAQ 2004 20241121