Help Center1. What is the current rate for remittance to Sri Lanka?
Please check our exchange rates on the website: https://brastelremit.jp/eng/rates
The rate applies on the day and time the remittance request is processed.
Please note that the exchange rate shown at the time the remittance request is placed is only for reference and may differ from the actual exchange rate.
2. How much is the transfer fee to Sri Lanka?
From ¥1,000 to ¥30,000 = ¥880
From ¥30,001 to ¥100,000 = ¥1,480
From ¥100,001 to ¥800,000 = ¥1,680
3. How much money can I send per transaction?
We may contact the customer in case of large amounts/frequent remittances to confirm further details regarding the nature of the remittance. There will be cases in that additional documents may be required.
4. How long will it take for the beneficiary to get the money?
Around 1-3 business days. The deposit time of the transaction depends on the beneficiary bank. Please contact Brastel Remit Customer Service for more information.
5. Does the beneficiary have to pay anything?
No.
6. Can I send money to more than one recipient?
Yes. You can add new recipients or edit information of the existing ones through the app.
7. Can I use the remaining balance for my next transaction?
Yes.
8. I cannot find my bank branch in the system. What shall I do?
You can request to add the bank branch through the app. Go to HOME > Add Recipient. Start registering information and click on “Branch not listed?” link.
Your request will be processed within 1-3 business days.
9. Can my relatives in Sri Lanka send me money to Japan with Brastel Remit?
No.
10. How do I know the money was processed?
The status of your transaction will be “sending”. That means we are processing your request.
11. Do I need a Brastel Remit Yucho Deposit card to send money? How do I make one?
No, you don’t need a card to send money, however Yucho cards make the sending process easier. Once you have registered with us we will send you a Yucho deposit card to your registered address.
12. How can I deposit money via the app with a deposit card?
Deposit the money in the nearest bank branch, or FamilyMart via Yucho deposit card. Read instructions how to deposit in the app menu >> deposit instructions. Once the money is on the app balance please create a request.
13. How can I deposit money via the app by online banking or cash card?
Deposit the money in the nearest bank branch with the cash card or via online banking. Please use your own deposit code provided in the instructions how to deposit in the app menu>> deposit instructions. Once the money is on the balance please create a request.
14. How can I deposit money via the app without any bank account?
Deposit the money in cash in the nearest bank branch ATM or counter. Please use your own deposit code provided in the instructions on how to deposit in the app menu >> deposit instructions. Once the money is on the balance please create a request.
15. Can I receive a transaction report for tax procedures?
Yes, you can print or share your Remittance Statement from the app. Go to Menu > Transaction History > Print a Remittance Statement.
16. Will my membership be cancelled if I don't send money for a long time?
Yes, if there is no activity in your account for 2 years the account will be terminated and you will need to apply again.
17. Is it possible to correct amount of money or beneficiary name after the transaction is complete in case of a mistake?
Yes. Please amend/cancel the transaction.
18. How to cancel a transaction?
Please contact Customer Service. After the procedure is complete, the money will return to your app balance. You can make a new transaction, or if you want to receive the money-back to your bank account, you can request a refund from the app.
Go to Menu > My Account > Refund.
You will need to pay a flat fee of ￥750
19. How do I login into the app if I forgot username and/or password?
If you remember your username but forgot your password, you can click on “Forgot the password” link, the temporary password will be sent to the email you have registered with Brastel Remit. You can use the temporary password to log in to your account and reset your new password. If you forgot both of your username and password, please contact Brastel Remit Customer Service Center.
20. If I am already a Brastel Remit user and would like to send money using Brastel Remit Application, do I need to subscribe to the service again?
You do not need to subscribe to the service again. You can use your username and password from Brastel Remit Service to log in to Brastel Remit Application and request a deposit card or make a deposit from your Japan Bank Post account to Brastel Remit App’s account and send money.
If you do not know your username or password, please contact Brastel Remit Customer Service center.
21. Where are your offices located?
Please visit our website: https://brastelremit.jp/eng/counter to find the address of our office and our representatives.
22. Can my recipient in Sri Lanka receive the money in US Dollar?
No. Remittances to Sri Lanka can only be credited in Sri Lankan Rupees.
23. Is Brastel Remit refundable?
Normally we do not cancel confirmed transactions, but refunds can be made in special circumstances.
To request a refund go to Menu > My Account > Refund.
Note that you will need to pay a flat fee of ￥750.
FAQ 1304 20241122
Brastel Remit Customer Service
Toll-free: 0120-983-898 • From mobile phones: 03-6869-4858
Mon. - Fri.: 9:30 to 18:30 / Sat.: 10:00 to 18:00 • Closed on Sundays and national holidays.